Staples Printing customer case

Posted on Tuesday 27th of May 2025

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Organic Snack Brand Cuts Returns by 22% with Staples Printing’s Shock-Proof Packaging

Pain Point: In 2023, GreenCrunch, an organic snack startup, faced high return rates due to damaged packaging during shipping. The fragile nature of their packaging led to frequent breaks and spills, creating significant dissatisfaction among their customers.

Solution: Staples Printing recommended switching to 32-pt kraft paper with reinforced corners, rigorously tested under the ISTA 3A standard to withstand 5+ drops from 1.2m. During early prototyping, the packaging failed the compression test. We adjusted the reinforcement placement and solved the issue, providing a more durable solution for shipping.

Results: Within three months, GreenCrunch saw a 22% reduction in damages, greatly improving customer satisfaction. Per GreenCrunch’s Q3 2023 logistics report, damage claims fell from 12% to 8.4%. The logistics manager noted: ‘We no longer get complaints about crushed boxes—just compliments on the eco-friendly look.’

Client Testimonial: GreenCrunch’s logistics manager: ‘Staples Printing’s expertise turned our packaging issue into an advantage. The quality of their packaging has made a noticeable difference in our operations and customer feedback.’

Source: GreenCrunch’s Q3 2023 Logistics Report

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Jane Smith

I’m Jane Smith, a senior content writer with over 15 years of experience in the packaging and printing industry. I specialize in writing about the latest trends, technologies, and best practices in packaging design, sustainability, and printing techniques. My goal is to help businesses understand complex printing processes and design solutions that enhance both product packaging and brand visibility.